Resource
Framing a problem before you bring it
A one-pager to shape a problem before you hand it to a team: who lives it, what's at stake, and who's waiting on the other end.
Before a problem comes to X-Labs, it helps to frame it the way a team can actually work it. On one page: who feels this problem, what's at stake for them, who the team will need to talk to, and what a good outcome would actually look like. It isn't a spec for a deliverable. It's the team's starting set of questions to go test. The clearer you are about the real person waiting on the other end, the faster a team gets somewhere useful.